FAQs

Frequently Asked Questions:

Q: Do you offer local pick up?

A: Yes, we do! If you live in the Northeast Ohio area, you can pick up your order from our Rocky River Studio. Use code “LOCAL” at checkout to remove the cost of shipping on your order. After placing your order, please email shopsecondhandstare@gmail.com to set up pick-up time. We are not there all of the time so an appointment is the only way to do a local pick-up. Our studio is located on the second floor with no elevator. If you need someone to bring your order down to the curb, please indicate that in your email. 

Q: How long until my order ships?

A: Processing time for orders is typically two business days. Orders placed after 12 pm EST are treated as if they came in the next business day. Any orders placed on Fridays after 12 pm EST will begin their processing time the following Monday. 

Q: Why is shipping to my city/country so expensive?

A: Unfortunately, shipping rates have continued to increase and the cost is out of our control. We enter the weight of each item and our shipping vendors determine the cost to your location. Most domestic orders ship using UPS but some are sent with USPS. 

Q: Do you offer returns?

A: Since all items are sold second hand, as is, all sales are final. If you feel as if an item was not accurately portrayed on the site, please email us at shopsecondhandstare@gmail.com

Q: Do you offer consignment?

A: While we do not offer consignment, we are open to buying gently used or new with tags items from local sellers. Please email us at shopsecondhandstare@gmail.com to set up an appointment.